Seller Terms

These Seller Terms apply when you create a LemonStand seller account and subscribe to publish a storefront. LemonStand provides seller subscriptions and storefront software. By subscribing or publishing a store, you agree to these Seller Terms in addition to our Terms of Service and Privacy Policy.

What you are buying

LemonStand is a software subscription that lets you run a PayNow-ready storefront, manage products and orders, and share a public store link. You are not purchasing payment processing for buyer transactions — buyers pay you directly via PayNow.

Subscription and billing

• Plans: S$3.90 per week (Billed every 4 weeks) or S$149 per year.
• Payment: processed by Stripe. Card details are held by Stripe — LemonStand stores your Stripe customer ID, subscription ID, status, plan, and billing period end only.
• Renewals:subscriptions renew automatically until cancelled in the Stripe Customer Portal (“Manage billing” in Settings).
• Cancellation: you may cancel anytime. Cancellation stops future charges; access typically continues until the end of the current billing period. You must cancel before closing your shop if billing is active.
• Failed payments: if a payment fails, your store may lose publish access until resolved in the billing portal.

Your responsibilities as a seller

• Provide accurate store information, product details, and PayNow proxy details
• Verify PayNow payments manually — LemonStand does not auto-confirm transfers
• Fulfil orders, communicate with buyers, and handle refunds or cancellations
• Comply with Singapore law, including consumer protection and PDPA obligations to your buyers
• Do not list prohibited products (see Terms of Service — Prohibited products)
• Keep your Google sign-in secure — LemonStand does not offer separate passwords

Buyer data — your role and ours

When buyers place orders on your storefront, you receive their personal data (name, phone, email, address, notes) to fulfil the order. You are responsible for how you use that data, how long you keep it outside LemonStand, and for responding to buyer requests about their orders.

LemonStand as processor: We process buyer order data on your behalf only to operate the platform — displaying orders in your dashboard, generating PayNow QR codes, hosting order status pages, and maintaining records while your store is active. We do not sell buyer data or use it for our own marketing.

This is a lightweight data arrangement suitable for a self-serve SaaS tool — not a full enterprise Data Processing Agreement. If you need a signed DPA, contact support@lemonstand.net.

Subprocessors

We use the following providers to deliver the service. They may process seller and buyer data as described in our Privacy Policy:

• Supabase — Authentication, database, and image storage. Privacy policy
• Cloudflare — Application hosting, CDN, and security (including IP-based rate limiting). Privacy policy
• Stripe — Seller subscription billing only (not buyer PayNow payments). Privacy policy
• Google — Sign-in via Google OAuth (email and basic profile for authentication). Privacy policy

Store publication and availability

• An active subscription (or billing-off mode) is required to publish your store
• You may pause your shop — buyers see a closed message but order links may still work
• You choose your storefront vibe/theme; LemonStand provides the layout structure

Closing your shop

You may close your shop permanently from Settings. When you do:

• Your store is soft-deleted immediately and unpublished
• After 30 days, all store data (products, orders, images, and your slug) is permanently deleted
• Cancel your Stripe subscription first if billing is active — closing does not automatically cancel billing
• Handle open orders before closing — you must acknowledge any open orders in the close-shop flow

LemonStand does not currently offer self-service deletion of your Google auth account. Contact support@lemonstand.net to request account removal after closing your shop.

Acceptable use

Your use of LemonStand is subject to the Acceptable use and Prohibited products sections in our Terms of Service. We may suspend or terminate stores that violate these rules or fail to pay subscriptions.

Support and communication

LemonStand provides optional push alerts for new orders — you enable these in Settings. Buyer communication (order confirmations, updates) is handled by you via WhatsApp, email drafts, or other channels you choose. LemonStand opens prefilled messages but does not send them on your behalf.

Limitation of liability

LemonStand is provided “as is”. We are not liable for lost sales, PayNow disputes, buyer chargebacks (N/A for PayNow), or data loss beyond what is described in our Terms of Service. Our total liability for subscription-related claims is limited to fees paid in the three months before the claim.

Governing law

These terms are governed by the laws of Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore.

Changes

We may update these Seller Terms. Continued use of a paid subscription or published store after an update means you accept the revised terms. Check the “Last updated” date on this page.

Contact

Seller billing or account questions: support@lemonstand.net